About Us
What can I expect when I attend a Family Hub ?
Registering with the Family Hubs
On your first visit to a Family Hubs you will be asked to complete a registration form. This will register you for all the Southend Family Hubs and Satellite's, you will only need to complete a new one if we need to update your details.
Signing in for your session or appointment
We will ask you to sign in for every session. It is very important everybody who uses the hubs has signed in, this is what we will use to ensure everyone is evacuated in the event of a fire. We also log our session attendance to track individual use.
Prams and buggies
Each hub has a buggy park provided, we do not allow travel systems into the delivery rooms due to health and safety. We do have limited buggy locks at each centre, speak to reception to borrow one or you are welcome to use your own as they are limited.
Parking
The Family Hubs and Satellite's do not have on site parking. Please use on road parking in the surrounding areas.
Strictly no phones
We do not allow mobile phones in our delivery rooms due to safeguarding.
Food and drink
Due to allergies please do not bring food into the delivery rooms or in reception. We do not allow hot drinks due to health and safety.
Breastfeeding Friendly
Our Family Hubs are UNICEF Baby Friendly accredited to GOLD standard. All our Early Years and Family Support staff are L3 trained and are happy to offer support or signpost you to further support with feeding your baby. If you would like to breastfeed somewhere more privately please speak to a member of staff who will try and accomodate you. Further support is available via the following link https://southendsupportsbreastfeeding.org.uk
No smoking or vaping
All our Family Hubs have a strict no smoking, vaping or e-cigarettes policy. Please do not smoke or vape outside the front of the Family Hubs.